Card Processing for Plumbers

[Dannypipe]

No - I haven't but I've been on to World Pay Zinc today as the software update meant I couldn't use the machine. It's very handy having 24/7 customer service. It took two calls to sort it out but I was home late today and made the calls at gone 10, and it was all dealt with quickly. So I must give credit where it's due. Nothing more annoying than when technology lets you down and theres no one at the end of a phone to help you sort it. So I'm pretty pleased with it to date.

 

[JLock21]

Nothing more annoying than when technology lets you down and theres no one at the end of a phone to help you sort it. So I'm pretty pleased with it to date.

Nice! Yes it's excellent when a company comes through on their customer service promises and you don't have to spend all day on hold to goodness-knows-where. That was the main reason I was enquired about Integrity Trader, as I always hear good things but not heard them mentioned in this forum.

 

[Dannypipe]

Don't know what Integrity Trader is?

 

[JLock21]

Don't know what Integrity Trader is?

It's specifically for merchants, so I've been trying to find out who's using it to get some advice, but not had any luck so far - Point of Sale Software for Merchants | Integrity Trader

 

[Dannypipe]

Got to be honest it looks more like you are trying to advertise on the forum than enquire questions about some obscure merchants software. No offense.

 

[Dannypipe]

Enquire questions!? You know what I mean.

 

[nobby]

I had the WP Zinc for several months, Im on the flat fee of £12.99 per month. I try to be careful not to go over £1k per month. Customers seem to love it, several that have used it once have asked if they can use it again on the next visit. Had a few technical issues that have been quickly resolved, but had a transaction go through that failed the other day so I could have easily lost out. Good for that dodgy looking customer that has no cash.

 

[Mrs Tara Plumbi]

I've just been looking into this so will throw in my thoughts.
We've used streamline for years and it used to be that a mobile card reader was a huge cost so we simply have one based at our office - customers phone up (with engineers hands round their neck) & I take payment a card holder not present transaction.

Today if I now get a mobile card reader from streamline the fee is £27 pcm.
There are also transaction fees and for most cc they are almost 3%.

But the important point is debit cards have a really low fee per transaction regardless of the size (I can't remember how much but perhaps 70p).
So - Taking payment by debit card for large amounts is better via streamline or getting direct bank transfer.

BTW, we also tell customers that there is a 3% addition charge on transactions paid for by credit card - but we only apply this to large sums not the £50 jobs.
Only one person complained that we were profiting, she claimed credit card fees were more like 2% so I called streamline and confirmed they are higher. and I pointed out to her that we are also pay an additional monthly figure in order to take credit cards for her benefit not ours. We are still slightly out of pocket over all to streamline I believe, those 3% charges do not cover all the cost. Most of our customers do not pay this way.

BTW it is worth calling streamline - they do reduce those fees if you ask them too, it only a small amount but every little helps.

I'm not sure whether I will go for streamline, worldpay zinc or do nothing.
I am hoping to replace taking cheques - so theoretically customers will pay by debit card, so streamline is the right choice for me, but I'm not keen on it costing me £324 per year.

Thanks for this thread and the link to worldpayzinc

 

[Dan]

URL changed in original post:

https://www.worldpayzinc.com/?utm_source=UKPlumbersForum&utm_medium=display&utm_campaign=acquire

That's the new URL.

 

[boilerbrigade]

I know there is some affiliation with card save on here and my mrs works for another well known chip and pin provider but.... Costco are offering the best deal in my opinion.....

 

[TimFallon]

I've been using the SmartTrade App myself. Has anyone else heard of it? I only had to download it from the App store and set my account so that was much handier than having to wait on getting accounts set up with someone like Global Payments. I find it's great I don't have to rely on any third party terminals - I can take payments on my iPhone. They also let you send invoices and quotes to customers which is super for following up on payments.

Anyway this is their site if anyone would find it useful: https://smarttradeapp.com/

 

[speculatrix]

Worldpay and Streamline were part of the Royal Bank Of Scotland, some years ago they seemed to decide they didn't want small merchants any more.
I think that strategy changed with RBS had to start selling things off.

We've used PayATrader.com, the card reader is a free-standing terminal with GSM mobile data, it uses T-Mobile. You can buy the card terminal for £100 with a small weekly fee to keep it active; margin is up to 3% which isn't great.

 

[rpm]

Depends on the amount owed, I still get 3,4 or 5 jobs in paid in cash every week. All these card terminal companys charge to much for what they actually do.

 

[Ch4 plumbing]

good. uppppppppppppppppp onghdpe.litado.vn/

Come again!?!!!

 

[Dotty]

All right. Who let the vietnamese tool in?

 

[rpm]

Blame the doorman!

 

[SimonG]

Its ok, he didnt hang around