Charging for boiler fault finding

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cr0ft said:
To those of you who charge to repair on the first appointment, how do you know with certainty what's wrong with the boiler if you haven't seen it first? Do you keep loads of spares in your van?
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Nope usually check and check again and if unsure tell them maybe second fault something deeper but need to repair A to see if fault B exists.Never guarantee what your saying just in case e.g phone worcester tech help they never guarantee when they go through the little speech they have prior.
 
I always tell customers there is a minimum charge for the first hour in which most problems can be diagnosed. If it can be repaired in the hour with parts I am carrying then just the price of the part will be added on. If I don't have the part I will quote a fixed price to fit the new part/parts I have diagnosed on top of the original minimum charge.
 
just hand over an invoice if they dont want a repair, or if they do it all goes together once the repair is done.
 
mfgs said:
I always tell customers there is a minimum charge for the first hour in which most problems can be diagnosed. If it can be repaired in the hour with parts I am carrying then just the price of the part will be added on. If I don't have the part I will quote a fixed price to fit the new part/parts I have diagnosed on top of the original minimum charge.
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Same here. If you go out and quote for a repair, youve factored in the time for diagnosis. If you tell them what parts required they can ring round for a quote. But the other guy hasn't spent an hour or travelling time. So he's bound to be cheaper and get the work.
So I charge for diagnosis. If it's an easy repair I'll do it there and the for the first hour charge. Topping a boiler up, freeing a trv off etc.
 
I always charge for a diagnosis and I tell them what it needs. If I don't get the repair work I don't really care, still made the £50 for diagnosis. As said it's very rare not to get the repair work anyway.
 
Diagnosis is the easy bit. You could make a killing just doing diagnosis all day, and with no comeback if you word your terms and conditions correctly.

The only issue I have, is if I turn up and a customer says to me, oh it's the kerfuffle valve, so and so diagnosed it. Yeh right, I'm still adding extra on.
 
SimonG said:
Diagnosis is the easy bit. You could make a killing just doing diagnosis all day, and with no comeback if you word your terms and conditions correctly.

The only issue I have, is if I turn up and a customer says to me, oh it's the kerfuffle valve, so and so diagnosed it. Yeh right, I'm still adding extra on.
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I tell you what ,those kerfuffle valves are getting expensive aren't they.
 
SimonG said:
With boiler faults its either I'm coming to fix it or you'll be getting somebody else. Don't see the point in saying I'll charge £50 to tell you what's wrong and £xx to fix it when it can all be lumped into one.

Although you could make a fortune. 🙂
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i do 😉, especially if its a load of crap and i dont want the repair, get dozens that only need topping up 😉
 
When the customer asks if we charge a call out fee, we say "no", it's a diagnostic fee! £55
 
I struggle to be brazen enough to say I want a call-out fee, and if its local and just needs a pressure top up,
I don't charge more than £20
not saying I'm right, but a 5min fix, I just mentally cant say more. Sounds strange when I'm happy to charge
£150 + parts for 2 half hour visits to replace a fan.
 
British Gas are pushing there repairs from 79 pound again...

A quick look on there website reveals the true cost... 79 pound for 30 min repair, 199 for anything 30 mins to 2 hours & 409 for anything over 2 hours!!!!
 
thompsonbrown said:
With me its just that 5 mins in someones house, and then saying something like "lets just call that £100" Ok
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I never spend just 5 minutes in a house. If it's low pressure I top it up and test the expansion vessel drain pressure off top the expansion vessel up refill and then you have to check the boiler and leave it running for 5 minutes.

A company that I worked for found that if you only spent 5 minutes people didn't want to pay and they always argued where as if you spend 15 minutes they would.

I'm not saying drag the jobs out to the 2nd hour but just enough so you can charge your 1st hour and feel confident about it.
 
I always charge a 1st hour, order part and then I charge another 1st hour to fit as I have been and gone back it is 2 hrs, maybe more as getting stuck in traffic to pick stuff up on the same day takes a little longer than 2 hrs. I had my first client 2 weeks ago trying to fix it after I had diagnosed the fault. I told him his wireless stat was knackered and gave him a price to fix it. He said he would talk to his wife. I didn't hear from him so put in an invoice for diagnosis, he called me said I was wrong as he hit the programmer and it worked. A week later he called me up and said he would be happy to pay and go with the quote. Some people a
 
failed on a boiler today.
charged £40, he said you sure youve been here nearly 2 hours, make it £60.
so, i took it and refered him to baxi. 😉
 
REDSAW said:
failed on a boiler today.
charged £40, he said you sure youve been here nearly 2 hours, make it £60.
so, i took it and refered him to baxi. 😉
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I had a main last wk did my head in replaced most parts. In the end it was venturi.
 
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