Condensate - Plastic tray, normal practice?

[eleguj]

Evening,

Sorry for not updating, was away on holiday this week so haven't been around home.

No change in the status of the boiler/pump, or that of the installers returning.

I tried to even out the kinks in the hose but the majority of it is underneath my floor, which is not accessible now - without pulling up carpet, underlay, plywood and floorboards.

I'm also an utter novice with anything plumbing related I'm afraid.

In relation to the pump, if it was working as it should would it still make such a loud noise when the water gets to the top? How long should it take to pump the water out? I haven't really put it to the test since it first started doing it, when it got nowhere after about 20 minutes and the noise was extremely loud.

I suppose I need to know if the system is even working in any respect, even if I'd rather there was never a pump put in to begin with (as I said before, I should've asked more questions about what they were doing but still feel they should have explained more as well).

If they don't come out to sort it, would I have grounds to raise a complaint?

 

[Gasmk1]

it should empty within 10 to 20 seconds they really are quick so you definately have a blockage you need to get them back

 

[rpm]

it should empty within 10 to 20 seconds they really are quick so you definately have a blockage you need to get them back

Can't go and tell them that you definitely have a blockage. Suppose they return and blow down the hose and declare it is clear?
From the limited info we have I'm fairly sure it is installed beyond it's capabilities so either the installers return and prove it is working or the OP pays someone else to look at it.

 

[eleguj]

Thanks for the continued feedback. I've sent them another message, if I still get nowhere I'm just going to pay someone else to have a look at it. If they determine that it's not been fitted well/properly then I will escalate my grievance with the original fitters.

The company that put it in have told me they'd provide an alternative free of charge, when I advised what the pump was doing. Strangely they never suggested I should keep this option or even ask me to do any checks, they just said it'll make that loud noise and the only way to sort it will be to keep emptying it. Almost as if they weren't surprised that it was a problem. I would've thought if the install was working as planned they wouldn't have immediately offered a free alternative solution without even suggesting the current setup could be maintained?

That said, they have yet to come out so it could all be false promises.

Rather than getting the pump working I've been told the only other option is to have the condensate going into the stack outside, but at the same time advising that this isn't best practice. Should I be concerned about that?

I feel a tad frustrated as I feel I'm only being given 2 options; 1 of which is to have this pump screaming every few days and having to manually empty water out of it or 2 doing something which we're not even meant to. I'm in a small property with the boiler immediately against the outside wall, it doesn't seem that crazy a set up that there are no good options....

 

[fixitflav]

1 of which is to have this pump screaming every few days and having to manually empty water out of it

With this option you have to manually empty it every few days, but you don't have to his pump screaming. Just disconnect its power supply.

but the majority of it is underneath my floor, which is not accessible now

The hose connection on the pump must be accessible. Can't you run a temporary hose from there, if only into a bucket, to check if it's working or not? And if it does, you've identified the problem.

 

[rpm]

If you contact the manufacturer with the model number they will send you a new hose. Use it to test the pump whilst leaving the original where it is which I still say is routed incorrectly.
The top section housing the pump/ motor must be seated correctly on the tank for it work.

 

[eleguj]

Morning folks, and happy new year!

Apologies for not posting a further update on this one, been a bit busy over the past few weeks.

So, the installer was due to come out to replace the pump and then randomly the current one started working. After a few months of it just whirring into action and running for 30/40 minutes without moving any water, one morning it kicked into action and only stayed on for 10 seconds or so and it actually pumped water out.

Since then it's been doing the same every day or so and actually appears to be working. Have no idea why it suddenly started working, as I'd played around with the hose position before with no change - and we'd done nothing to it just before it started working.

Either way for now it is doing the job its meant to, so for now all good...

 

[snowhead]

Result, hopefully.

 

[rpm]

1) It was assembled correctly this time
Or
2) It was air locked before.