Disaster and stress!

[SimonG]

1. The tank is about 30 feet away.
2. 26 inches away, and about 23 inches from the vapour release spout.
3. No, do I need one?
4. I had 3 quotes, this was for new combi boiler, so the old tanks had to be removed. £3,980!

1. What height is the tank in relation to the boiler?
2. Too close to boiler.
3. Oh yes, as a famous dog would say. Was it commissioned? or have you not got the extended 2 year warranty either? i.e. the installation registered with worcester

 

[lame plumber]

OP is now feeling as stressed as Irish supporters, you may want to get your boy back to remedy things.

 

[Fedup]

1. What height is the tank in relation to the boiler?
2. Too close to boiler.
3. Oh yes, as a famous dog would say. Was it commissioned? or have you not got the extended 2 year warranty either? i.e. the installation registered with worcester

Worcester Bosch 7 year guarantee, parts and labour. Yes it was supposedly commissioned, but I'm not sure what that would entail.
Please tell me what commissioned is? I guess you've all realised it's a woman writing this!

 

[lame plumber]

a piece of paper confirming the boiler is set up and running correctly, normally part of service manual paperwork and essential if you want a warranty to work

 

[SimonG]

I'd be interested to hear how you've got a 7 yr warranty on an oil boiler!

Commissioned is the act of completing a CD11 and all the necessary checks that go with it to confirm correct and safe operation.

The installation/commisioning should have then been registered either with a competent person scheme or with building control and you should have had a certificate off of them that you keep with your house docs when/if you sell. You'll need it.

 

[SimonG]

Oh and welcome to the forum

Even if it has been registered under warranty Worcester can still refuse to honour it as the boiler is not installed to the manufacturers instructions (clearances).

You may find that they'll replace an oil pump if needed, but if the expansion vessel goes you could very well be told 'we can't touch that, too close to wall, health and safety'

 

[Fedup]

Yes, it was commissioned then, I have it all filled out in the instruction manual. It states on the receipt that it is guaranteed for 7 years, parts and labour.

Thank you for the welcome, and thank you to all of you.

 

[Koogatubac]

Fedup can you take a picture of this so we can check it for you? Welcome to the forum

 

[Dotty]

Moving to the oily forum

 

[Best]

re tiger loop, I keep getting told they are good to use even when not req as they reduce air in oil line and prevent pumps cavitating and wearing out. Not sure on that one but dont fit unless height issues involved.

Tigerloops def seem to help the oil pumps last longer.
What can't be argued is that they remove air from the oil & the oil will be slightly preheated due to the friction of the pump. Warmer oil in winter & less nozzle drip will save money. I think they are worth their price & it means the oil tank can be more hidden, being lower sometimes.

 

[Fedup]

Fedup can you take a picture of this so we can check it for you? Welcome to the forum

The commissioning bit?

 

[Dotty]

CO2's high for my liking

 

[Fedup]

For my liking, the rest is rubbish, condensate hasn't been installed in accordance, as it's dripping onto the oil pipe.

 

[Dotty]

It's going to be worth your while to get an OFTEC qualified engineer in, fedup.

Whereabouts in the country are you, one of us may be within spitting distance.

 

[Fedup]

Lincolnshire, near Louth

 

[WHPES]

You should have a CD11 and CD10 form as well as this, and also a Building Control Completion Certificate from your LABC dept or the guarantee is worthless and your home insurance may not cover you in the event of a fire, leak or breakdown and you may have problems if you come to sell your house.

There doesn't look to be sufficient room under the filter bowl (red unit under the tigerloop) for routine maintenance and changing the filter element. Here's guessing they didn't use pipe stiffeners in the ends of the copper or test the old fire valve to check it still works either.

 

[Fedup]

You should have a CD11 and CD10 form as well as this, and also a Building Control Completion Certificate from your LABC dept or the guarantee is worthless and your home insurance may not cover you in the event of a fire, leak or breakdown and you may have problems if you come to sell your house.

There doesn't look to be sufficient room under the filter bowl (red unit under the tigerloop) for routine maintenance and changing the filter element. Here's guessing they didn't use pipe stiffeners in the ends of the copper or test the old fire valve to check it still works either.

They are definitely OFTEC registered (croppie). They are meant to be coming back tomorrow, so I will see how it goes. I take it LABC is local authority building control? I will give them a ring as well tomorrow. The whole saga is just a nightmare, as I have scolding hot water in the kitchen, but it's not giving a hot bath, and a shower is out of the question, as they blew them up!
Wish me luck, and many thanks to you all.

 

[SimonG]

To get a hot bath turn the hot tap on and then close it half way so the water stream is about the size of your little finger. Your original system had 22mm pipe to the bath from the cylinder, your new system relies on a 15mm cold water feed, so you can actually run more water through the bath tap than the system will cope with. Something I always explain to my customers and fit a valve on the bath hot feed to restrict the flow.

 

[Dannypipe]

Where is your CD10 and CD11?

What you've photographed is part of the installation documents as supplied with the boiler.

 

[WHPES]

If you don't get any success and are still not happy you could contact OFTEC and if they are registered and OFTEC deems the installation to be unsatisfactory, OFTEC may get it sorted out for you properly.

 

[Fedup]

I don't have a CD10/11. Are they certificates? I was told certificates would take a month to get sent to me.

 

[WHPES]

Yes you should have both of these. Don't pay anything until you have all the paperwork and are satisfied.

The LABC certificate can take up to a month sometimes, but you need the CD10 and CD11 for any warranty etc.

 

[SimonG]

cd/11

 

[Fedup]

Oh no SimonG, I don't have anything like that!

 

[dontknowitall]

I shouldn't really say this but I'm appalled by that installation. I'm not perfect but neither am I lazy and I pay good money to keep myself up to standard.

So, with this in mind, you can phone Worcester (phone number's in the manual.) They are very approachable and might send an engineer. It's in Worcester's interests to ensure a boiler's installed correctly as it's they who pay for the warranty ultimately.

I visited this thread earlier and felt I shouldn't post.

Then on returning I thought, "Flamin' 'eck! I spend hundreds on qualifying, learning, insurance and so on, so why should I put up with cowboys?!!!"