Hi, I'm hoping someone here can help me as I'm getting nowhere with British Gas on this matter!
On Thursday, BG came out to repair a leaking radiator (Under homecare agreement) as well as to rectify a fault in the hot water system (he replaced the 3 port valve in the airing cupboard) and unfortunatly I was at work but my wife was at home.
All was well until he started looking at the boiler and testing it, whereby it failed the emmissions test, so he cleaned it up and retested it and it failed again saying that the emmissions were too high, he then went on to mention that where the flue terminal is, is not to current regulations which I was already aware of (it is apparantly to close to our kitchen window) but have been told previously that its nothing to worry about, but what happened next I found quite extreme, he stuck a label on the boiler saying it was "at risk" and shouldn't be used until repaired, and also issued a certificate to the same effect stating that the gas supply had been isolated and cannot be used until repaired, but didn't!
My wife asked if the boiler needed replacing and was told no, and then left!
When I got home and read through all the paperwork I was at a loss as to what was wrong, especially as a different BG engineer came out in February to recharge the expansion vessel and replace the PRV and said that the boiler was fine and that its a really good boiler (Ideal Classic FF230). So I phoned up BG and asked for more info, the lady I spoke to didn't understand either why the engineer had taken the actions he did, and so phoned him whilst I was on the line and came back with that because it failed the emmisions test that why he did what he did, but the boiler is safe to use!!
She said that she would get him to ring me the next day and explain fully, but that didn't happen!
So basically what I want to know is, should I be worried about the above, and what does it mean by the emissions are too high?
Many thanks in advance!
Carlos_uk.
On Thursday, BG came out to repair a leaking radiator (Under homecare agreement) as well as to rectify a fault in the hot water system (he replaced the 3 port valve in the airing cupboard) and unfortunatly I was at work but my wife was at home.
All was well until he started looking at the boiler and testing it, whereby it failed the emmissions test, so he cleaned it up and retested it and it failed again saying that the emmissions were too high, he then went on to mention that where the flue terminal is, is not to current regulations which I was already aware of (it is apparantly to close to our kitchen window) but have been told previously that its nothing to worry about, but what happened next I found quite extreme, he stuck a label on the boiler saying it was "at risk" and shouldn't be used until repaired, and also issued a certificate to the same effect stating that the gas supply had been isolated and cannot be used until repaired, but didn't!
My wife asked if the boiler needed replacing and was told no, and then left!
When I got home and read through all the paperwork I was at a loss as to what was wrong, especially as a different BG engineer came out in February to recharge the expansion vessel and replace the PRV and said that the boiler was fine and that its a really good boiler (Ideal Classic FF230). So I phoned up BG and asked for more info, the lady I spoke to didn't understand either why the engineer had taken the actions he did, and so phoned him whilst I was on the line and came back with that because it failed the emmisions test that why he did what he did, but the boiler is safe to use!!
She said that she would get him to ring me the next day and explain fully, but that didn't happen!
So basically what I want to know is, should I be worried about the above, and what does it mean by the emissions are too high?
Many thanks in advance!
Carlos_uk.