Ideal HE12 Boiler Help!

[never-in-doubt]

Thanks. It's off. Safety first

ill go start a thread for a local guy recommended here.

Thanks for your help.

 

[never-in-doubt]

Certainly I have, get the boy back and finish his job. Sorry if that comes across a bit rude. But exactly that and worse is the outcome if one changes parts in boiler without checking.

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And regarding this problem you should not get any other advise than to use a Gas Safe Registered installer. Everything else would breach the rules of this forum and be a potential hazard to the public as it may invite people with insufficient qualifications to undertake work on boilers.

Well having seen this post, someone from HomeServe joined the forum here and sent me a PM asking me to get in touch. I sent an email and they replied quick-smart and have arranged for a senior engineer to attend Monday.

I am impressed. I never expected that, for sure. If they fix it I'll be chuffed, I don't do complaining :tongue3:

 

[never-in-doubt]

Update!

Hi guys

Just wanted to say thanks to you all. Had it not of been for this forum and the guys on it I suspect I would still be bashing my head against a brick wall - Homeserve joined this forum and sent me a PM Saturday, in reply to my last post.

I replied to the email address provided in the PM and within an hour had a reply. By 6pm Saturday I had arranged for a senior engineer to call Tuesday morning (07.30am as well) and when the engineer came he replaced the PCB as the one installed last November was a duff and he also replaced the "explosive ignition" - apparently it sounds bad but it's just what it is called lol.

So he left and we now have a silent, working boiler and best of all we have hot water and heating.

I am chuffed to bits.

So kudos to this site without which I suspect I would not have received the PM. Similarly, thanks to HomeServe for proving that they can (and do) go that extra mile when necessary.

If you accept donations from members I would like to leave one.

 

[never-in-doubt]

But yes, based on what you've told us, there is a probability it's dangerous.

Is it what I said in my last post then?

And because of the name of it, it'd have freaked me out haha

Thanks for all your help and PM's.

 

[Rickster123]

See we're not all that bad really! Great to see a happy ending.

 

[never-in-doubt]

See we're not all that bad really! Great to see a happy ending.

I know you're anything but bad - I was stressed. No excuse to rant at you guys so for that I apologise.

That said, had it not been for you guys I'd still be cold right now, so for that thanks