Installer installed undersized radiators

[diyer]

Yeah i admit these are undersized, it was my mistake but i want you to pay me for putting right my mistake ...yeah right ..

I can just about understand the charge £45 for the downstairs rads, where he admits the mistake, as that is just the upgrade cost of a single to a double. But he's saying the upstairs are fine as they are and have to pay full price if i want to go from single to double.

And you thought that was the correct way and didnt question it??

I've never had CH installed before and didn't know better. The guy was Gas Safe so there is a bit more added trust.

Where about are you ?

Why? Not sure I want to say in case the guy is on these forums...

 

[Gray0689]

I think you be better to get a decent plumber in to check it all out as your installer sounds a muppet
And gas safe only means he is legal to work on gas nothing else

 

[SafeGasInstall]

I understand , but if he was here he would have or he will click on straight away !!!
I don't understand how is he going to change a 1000/600 k1 to a 1000/600 k2 for a total of £45 ????

 

[michael c]

safe gas is only asking your location so we can recommend a forum member to you to price up upgrades or give a second opinion. In this case without doing the calcs it may be that your upstairs rads are adequate but are losing excessive heat to downstairs rooms. I would ask to see a break down of the guys heat loss calculations for each room to show you exactly what rads you should have.
On principle i wouldn't want to pay more as you paid and installed trust in his professional opinion. However, it is worth considering it would be a lengthy and difficult process to take the guy through the courts for larger rads.
I would advise getting a second recommended engineer to inspect your system, however, as if he has undersized the rads i would be consious over were else he has cut corners. Remeber an installation is only as good as the installer.

 

[diyer]

How much were you charged and what boiler did he fit you ?

About £2.5k and I chose the ideal logic+

Sorry, am I missing something here, you paid to have new radiators installed to heat the rooms & now they don't he is asking you to pay for bigger ones. ??? Why would you even consider this !

To be able to select a rad to heat a space you need to set some perimeter such as out side temp normally -3, inside normally 21 or 22 & what the average water temp is going to be i.e. what water temp you are going to set the boiler to (what is yours set to ? ) old days 76.5 now 60 or lower. You also need to work out how quickly the heat will be lost from the rooms so you need the know how big there are & windows doors as well as their construction (u values).

Was this guy cheap ?? if yes you now know why. Was he recommended or long established ??? if no you now know for next time.

See post #26 for the reasoning regarding downstairs rads. I don't want to accept the upstairs rooms rads, that's why I'm on here asking for advice.

The guy was competitive and relatively established I think but still Gas Safe. Wasn't recommended though as I was new to the area.

Sorry my iPad had one of its helpful moments there it should read : better to just spend the cash on larger rads. What paperwork did you have? Written quote with rad sizes? Written invoice and receipt for payment made? What guarantee did you get?

I think the only quote I had was by text. I do have a written invoice but it doesn't show the rad sizes and paid by cheque. There was a one year guarantee which has expired.

 

[Gray0689]

Honestly I believe you will get nowhere now to long a time frame
As said if you say your area there may be a forum member that could sort it out for you

 

[SafeGasInstall]

That explains it all !!! £2.6k for a full ch

 

[diyer]

I understand , but if he was here he would have or he will click on straight away !!!
I don't understand how is he going to change a 1000/600 k1 to a 1000/600 k2 for a total of £45 ????

He's going to do it without charging me labour. Only for downstairs, not upstairs.

 

[lame plumber]

around half of what youd have to pay me, so in my opinion you didnt pay enough to get a decent job done! monkeys and peanuts come to mind. Best to put the other 2.5k towards finishing the job properly and forget the legal battle you canyt afford in the long term.

 

[diyer]

safe gas is only asking your location so we can recommend a forum member to you to price up upgrades or give a second opinion. In this case without doing the calcs it may be that your upstairs rads are adequate but are losing excessive heat to downstairs rooms. I would ask to see a break down of the guys heat loss calculations for each room to show you exactly what rads you should have.
On principle i wouldn't want to pay more as you paid and installed trust in his professional opinion. However, it is worth considering it would be a lengthy and difficult process to take the guy through the courts for larger rads.
I would advise getting a second recommended engineer to inspect your system, however, as if he has undersized the rads i would be consious over were else he has cut corners. Remeber an installation is only as good as the installer.

No, I've worked it out and the upstairs are also undersized.

As I said, the installer did no assessments beforehand so no such thing as a heat loss calculation..

 

[SafeGasInstall]

Did he do the ch in plastic ?

 

[SafeGasInstall]

Just another thing I am sure your installer is not a member of this forum !

 

[diyer]

Did he do the ch in plastic ?

Some of the pipes were plastic, yes. I think all of the pipes under the floor are. All the visible pipes are copper.

Just another thing I am sure your installer is not a member of this forum !

How come you're sure?

 

[SafeGasInstall]

I am sure none of the regular plumbers will charge £2.6 to putt full ch system !

 

[Rickster123]

How many quotes did you get? Surely 2600 for a full system was considerably lower than most? Were you not concerned at that point?

 

[michael c]

No, I've worked it out and the upstairs are also undersized.

As I said, the installer did no assessments beforehand so no such thing as a heat loss calculation..

He is now saying that upstairs are not undersized and should provide you with heat loss calculations to do this. Ironically the heat loss calcs you say you have done you mentioned using the inner temp as 10 degrees, the calc should be based on the ideal temp as opposed to actual temp. So if you have done it the way you have indicated the size you worked out could also be undersized and yet your calculations still tell you you need larger rads than provided.

 

[lame plumber]

How many hotels did you get? Surely 2600 for a full system was considerably lower than most? Were you not concerned at that point?

he went for the B&B option then changed his mind and camped

 

[diyer]

I am sure none of the regular plumbers will charge £2.6 to putt full ch system !

Maybe not regular but...

How many hotels did you get? Surely 2600 for a full system was considerably lower than most? Were you not concerned at that point?

Your ipad playing up again? It was very competitive though it wasn't the cheapest and it wasn't that far out from the average and he had a lot of good feedback from one of them tradesman website things so I wasn't overly concerned.

 

[lame plumber]

now we understand where you got him from ,compare the monkey .com!

 

[Rickster123]

Maybe not regular but...



Your ipad playing up again? It was very competitive though it wasn't the cheapest and it wasn't that far out from the average and he had a lot of good feedback from one of them tradesman website things so I wasn't overly concerned.

Haha no that was the red wine! Sorry! Far to cheap for a quality install in my opinion. That said there is no excuse for poor quality workmanship. Hope you get it sorted.

 

[SafeGasInstall]

You should tell all the people you know never ever to use plumbers from them trusted web sites ......

 

[plumber0808]

Get someone else to sort the work out, post the job on here.
I think you will have to move on from the problem the installer has given you.
how can you not measure a room and be able to fit a radiator?

by the time you get a independent opinion, go through a solicitor where is it going to go and at what cost, both money and stress.

 

[diyer]

He is now saying that upstairs are not undersized and should provide you with heat loss calculations to do this. Ironically the heat loss calcs you say you have done you mentioned using the inner temp as 10 degrees, the calc should be based on the ideal temp as opposed to actual temp. So if you have done it the way you have indicated the size you worked out could also be undersized and yet your calculations still tell you you need larger rads than provided.

My head hurts.

You should tell all the people you know never ever to use plumbers from them trusted web sites ......

So where do you go if you have no recommendations and have just moved into a new area??

Haha no that was the red wine! Sorry! Far to cheap for a quality install in my opinion. That said there is no excuse for poor quality workmanship. Hope you get it sorted.

Get someone else to sort the work out, post the job on here.
I think you will have to move on from the problem the installer has given you.
how can you not measure a room and be able to fit a radiator?

by the time you get a independent opinion, go through a solicitor where is it going to go and at what cost, both money and stress.

Yeah, it looks like the feedback from you guys is that it's not worth pursuing further. To be honest, that's where I was heading to as at least he has offered to do some of the work without labour charge. If he hadn't I would have definitely gone further with it.

 

[SafeGasInstall]

Could have knock on neighbours and ask them , could have gone to the local pub , local shop , lockal plumbing shop could have gone on google and get idea who is your lockal plumber and get few quotes , and get to meet the plumbers in person !
You had it done cheap cheap , will say get some one in to upsize your rads and delete that builders number from your phone

 

[lame plumber]

what do you think he'll do working for no reward, a decent job!