Please HELP with new combi boiler , possible nightmare on my hands

[julesverne]

Shaun_sdw please get in touch with the gas safe register. This work is disgraceful.

 

[TBServices]

Rough as a badgers arse, do not let them back in the house. You need to get that whole window situation sorted too

Don't pay them a penny. In fact they need to pay you for the cost of repairing that brickwork.

I'm utterly appalled

 

[Chalked]

Not much holding the boiler on the wall. The two top screws that have been drilled in at an angle have pulls the bricks down!

 

[Ermintrude]

Can I collect my screwdriver ?

 

[Billy Bob Bob]

crap,totally disgraceful work,as said flue cant go there thats tat,not much holding it on the wall,and its fitted directly onto ply not many boilers can be fitted directly onto a combustible surface ,you need to involve gas safe mate heres the link Gas Complaint Form

 

[kris]

That instal is disgraceful at best, anyone who carries out work to that standard mustve bribed a college official to get his tickets, its worse than a **** diyer,
The scorched plywood and flue touching the window ignoring minimum clearance distances gives you a clue to how garbage these installers are and if i was you i wouldnt hand over ANY money till you have a decent instalation otherwise your being ripped off BIG time mate sorry,

 

[Ermintrude]

crap,totally disgraceful work,as said flue cant go there thats tat,not much holding it on the wall,and its fitted directly onto ply not many boilers can be fitted directly onto a combustible surface ,you need to involve gas safe mate heres the link Gas Complaint Form

Most modern boilers can be?

 

[solutions]

Just unbelievable. I would normally say getbthem to come make it right but if someone did that in my house they would never be coming back. As the other posters have said get gassafe involved to inspect pronto. Dont part with a penny and keep taking photos from every angle and every detail. They can not continue with that instalation and you should not let them back in you house after the damage they have done.

 

[tom609]

are you having the window bricked up and if so did you say that to the company

 

[kris]

Is the window an openable one or is it permanently shut??

 

[Shaun_sdw]

are you having the window bricked up and if so did you say that to the company

No the plan was never to get the window bricked up , part of the problem is the boiler we should have had delivered was the wrong one , I originally had three places I was happy for it to go .

1) in kitchen cupboard on the wall on the side of the house ( no windows or anything near just bricks )

2) the loft - because it's not floored yet it was a no go

3)the storage cupboard - we don't use it for anything but were thinking of knocking it out possibly if we didn't fit the boiler into here , if the boiler could go in here then it would save us losing kitchen space ,

Obviously when the wrong boiler turned up option 1 was out of the window

Everyone who came out to quote said it could go in there but all said they would have to take the flue above the brick work , I thought that's what was going to happen . There is a empty void in the cupboard ceiling of about 14" I guess he just couldn't be bothered to go up and out .

if I even realised before he drilled the hole a would have asked about it .

 

[Shaun_sdw]

Is the window an openable one or is it permanently shut??

The window is permanently closed , no way of opening it what so ever

 

[Shaun_sdw]

They did come back yesterday to finish the work , if my pictures had wend up sooner on the forum and I was getting all of the advice in real time a would have took advice and not let them back , with me being new to the forum all of my posts come up as needing to be checked by a moderator so there is somewhat of a delay in posting .

I still refused to pay a penny though or fill in job sheets , sign etc , they did ask me to but I refused until the damage to the house etc is sorted, now with all of the information you guys have gave me it looks unlikely that this will be sorted anytime soon .
I have some other pictures of further work but again it won't let me post them .
I will seek advice and contact gas safe .
i cant have part of my house structurally unsafe , and if your saying its a potential fire hazard being mounted straight onto plywood this needs sorted too .

Thanks again everyone on the forum for the help and advice , I'll keep you updated with info and pictures if I can

 

[Shaun_sdw]

Most modern boilers can be?

Honestly I don't do sarcasm

how would you have fitted if not onto plywood ? I'm only asking as I really don't know . Your more than welcome to come and view it for a real close up look , I see your based in the north east , I don't know how far away you are but I could honestly do with an actual opinion . I'm in the ne28 postcode area .

p.s you can have the screwdriver

 

[SimonG]

Obviously when the wrong boiler turned up option 1 was out of the window .

Sounds like youve had a bit of a mare. Hope you get it sorted.

On a lighter note, as sometimes a little chuckle can be good medicine, your comment did make me smile. Couple inches lower and the flue would have been.

Keep us updated.

 

[stevetheplumber]

most modern boilers are cold cased an as such can be mounted on a combustible surface you could check that with manufacturers instructions but it has to be secure which your doesnt look to be
the easist way out of the situation you find your self in would be to remove the window and all frames and have the window bricked up then the boiler could be rehung onto the brick work subject to clearances being correct
i would also get some clips on the pipework

 

[kris]

The thing is because the window doesn't open and if there isn't permanent vents on the window then the being too close to window reg is fine. Like Steve said it's mostly older boilers that can be mounted onto wood. We have to do this on many occasions but even though there standard of work is terrible.

 

[stevetheplumber]

whether the window opens or not is irrelevant its the fact that they have destoyed the lintel and soldier arch

 

[plumben]

Did they ask if they could cover the window,
Both of the lintels are not structurally sound now and anything above, bricks/floor joist
Could fall down, I would strongly advise you get a structural engineer round ASPA

 

[Rickster123]

Blimey. I'm normally the first to defend tradesmen getting a rough ride but that is something else! As others have said there doesn't appear to be a lot holding the boiler on the wall. And the flue isn't screwed unless they've been back to sort that. I'd be very concerned. I'm sure there's a local guy on here who could take a look. Alternatively give gas safe a call, they will come and inspect free of charge.

 

[wetdrip]

If I remember a past post on here, I think you have to give them the option of making all good.
If not, your postcode NE28 sounds like a PUT RIGHT job for Ermi

 

[Shaun_sdw]

Did they ask if they could cover the window,
Both of the lintels are not structurally sound now and anything above, bricks/floor joist
Could fall down, I would strongly advise you get a structural engineer round ASPA

They did ask if they could cover the window yes and I wasn't too bothered about it , its in a box cupboard after all . They were supposed to however take the flue into the void above they just couldn't be bothered I guess to do it .

With the covering the window I didn't know what they would use other than them saying they would board it out , I guess that means a scrappy bit of ply wood

 

[Shaun_sdw]

Blimey. I'm normally the first to defend tradesmen getting a rough ride but that is something else! As others have said there doesn't appear to be a lot holding the boiler on the wall. And the flue isn't screwed unless they've been back to sort that. I'd be very concerned. I'm sure there's a local guy on here who could take a look. Alternatively give gas safe a call, they will come and inspect free of charge.

I had a feeling the job was going wrong somewhat hence why I contacted this forum , I am not an expert and know nothing about this trade so I reached out to you guys

they did do other work after the pictures you have seen but if you are referring to the flue being screwed to a bracket to hold its weight or something then it's not , it's floating .

 

[Shaun_sdw]

I had a feeling the job was getting worse , the job is not finished and they expected to come back to finalise things and get payments , I've said I won't confirm if they can even come back until the issue are resolved or at the very least put in writing so I gave it in black and white exactly what needs to be done , I will follow the advice of you guys and contact gas safe ASAP . I'll try to post up some pictures if it allows me but I'm unsure if it will .

the flue doesn't seal to the outside wall either so I guess it could potentially let fumes back into the house

 

[Shaun_sdw]

it looks like I can't post pictures from the ipad . If someone is active and is willing to post a couple of pictures I'll send them to your email straight away
thanks in advance