Pump hoses can be bent? | UK Plumbers Forums | Plumbers Forums

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Pump hoses can be bent?

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Discuss Pump hoses can be bent? in the UK Plumbers Forums area at Plumbers Forums

J

Jurgenjay

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Hi,

I just had a shower pump installed, but the manufactory Salamander Pumps Technical Advisor said :"The silver anti vibration hoses are bent 90 degrees. These are to be straight as per manufactory installation guide. For this reason, as how it has been installed it will not validate the warranty."

I checked with the installer who said: the hoses are flexible, it can be bent, it's no problem.

I don't know which one is correct, please would you check the photos of the pump and confirm if it is OK?

Thanks in advance!
 

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Jurgenjay said:
They may not ready it but the anti vibration connections should not be bent & be straight, a qualified plumber should know it?
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A reputable plumber will read the MI’s before installing a product. Different manufacturers require different things to work properly and not to void any warranty. Yes the plumber should have read the paperwork.
 
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He’s your typical bloke. Refuses to read instructions and thinks they know best.
The hoses are not installed correctly. Not only will they cause a restriction in flow but they will also likely cause the pump to vibrate. The copper pipe that the hoses connect to are not clipped or secured properly either. This will likely cause even more vibration.
Explain this to the installer and give him a chance to rectify at no additional cost. If he refuses to then you will have to hire someone else to make right and bill the original installer for the money paid to rectify it.
 
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SJB060685 said:
He’s your typical bloke. Refuses to read instructions and thinks they know best.
The hoses are not installed correctly. Not only will they cause a restriction in flow but they will also likely cause the pump to vibrate. The copper pipe that the hoses connect to are not clipped or secured properly either. This will likely cause even more vibration.
Explain this to the installer and give him a chance to rectify at no additional cost. If he refuses to then you will have to hire someone else to make right and bill the original installer for the money paid to rectify it.
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Thank you again! You are talking in the reasonable way!
But he is even asking money for rectifying the mistake, he would not accept the bill that I find someone else for sure!
 
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As Chuck has pointed out above he will have no choice if approached properly and politely.
He’s carried out work that is not to an acceptable standard or compliant for the manufacturers warranty. You have to give him a chance to come back and make right. If he refuses to then take the legal route.
Looking at the quality of the install and the fact that he says it’s fine I highly doubt he gets much work and if faced with the possibility of a court case he might sort his act out.
We all make mistakes, I made a lot at college when starting out but he has to be given a reasonable chance. This is now more of a legal matter rather than a plumbing one and I’m not familiar with small claims etc thankfully.
 
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SJB060685 said:
As Chuck has pointed out above he will have no choice if approached properly and politely.
He’s carried out work that is not to an acceptable standard or compliant for the manufacturers warranty. You have to give him a chance to come back and make right. If he refuses to then take the legal route.
Looking at the quality of the install and the fact that he says it’s fine I highly doubt he gets much work and if faced with the possibility of a court case he might sort his act out.
We all make mistakes, I made a lot at college when starting out but he has to be given a reasonable chance. This is now more of a legal matter rather than a plumbing one and I’m not familiar with small claims etc thankfully.
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I did give him a chance by asking him to rectify the mistake, but he said the manufactory lied because they don't want to do warranty....
And he insists on extra money to go back to put those hoses straight up.

This kind of people being polite to them is not useful as they don't care right or wrong, what they care is money only.
 
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Jurgenjay said:
I did give him a chance by asking him to rectify the mistake, but he said the manufactory lied because they don't want to do warranty....
And he insists on extra money to go back to put those hoses straight up.

This kind of people being polite to them is not useful as they don't care right or wrong, what they care is money only.
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Put it in writing with a copy of the manufacturers installation instructions. Just state you are formally giving him chance to correct his work prior to employing a third party to correct the works and will then pursue through the relevant channels for recovery of costs to rectify and costs involved in pursuing the money.
 
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SimonG said:
Put it in writing with a copy of the manufacturers installation instructions. Just state you are formally giving him chance to correct his work prior to employing a third party to correct the works and will then pursue through the relevant channels for recovery of costs to rectify and costs involved in pursuing the money.
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Thanks Simon!
If he insists on money to go back, then I will have to find someone else.
But to purse the money that I have to pay someone to rectify the work, can I claim his insurance? Or I will have to go to court?
Will claiming the insurance be easier?
 
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Jurgenjay said:
can I claim his insurance? Or I will have to go to court?
Will claiming the insurance be easier?
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No, you can't claim on his insurance. Your contract is with the plumber. He gets to choose whether to pass your claim on to his insurers or deal with it himself.

If you win a small claims court action you get your costs back.

Some household insurance policies include legal advice and cover for legal costs. Check your policy.
 
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How much money are we talking here ?? It shouldn't cost that much to improve on what you have , the usual route is phone call or email to give him the chance to correct the install provide proof of the fault you are claiming if you are ignored, put your complaint in writing is the next step again with a copy of the manufacturers instructions page the next course should be the small claims court route, personally I'd put it down to experience get it corrected send him the bill requesting a percentage back, I very much doubt you will be reimbursed the full amount but remain calm and polite at all times and you may have some success any monies you can recover will help. Regards kop
 
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Chuck said:
No, you can't claim on his insurance. Your contract is with the plumber. He gets to choose whether to pass your claim on to his insurers or deal with it himself.

If you win a small claims court action you get your costs back.

Some household insurance policies include legal advice and cover for legal costs. Check your policy.
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Thanks for your explanation!
I was told before that I could claim the tradesman's insurance, it seems this is not the case now.

Thanks again for your advice!
 
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king of pipes said:
How much money are we talking here ?? It shouldn't cost that much to improve on what you have , the usual route is phone call or email to give him the chance to correct the install provide proof of the fault you are claiming if you are ignored, put your complaint in writing is the next step again with a copy of the manufacturers instructions page the next course should be the small claims court route, personally I'd put it down to experience get it corrected send him the bill requesting a percentage back, I very much doubt you will be reimbursed the full amount but remain calm and polite at all times and you may have some success any monies you can recover will help. Regards kop
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Thank you very much! Very helpful!
 
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