L
lame plumber
Thank you for your email and please accept my apologies for the inconvenience that both you and the customer have been subjected to.
It would appear that Adam in the Call Centre as located an alternative Rayburn Guild Member to undertake this work, who is skilled and has undertaken this work before as there is no step by step guide to follow for this procedure
Got this fm AGA today!!
They previously asked me to do a ceramics change on a 600 rayburn, then decided its too hard and there arent any instructions to follow. so lets give the job to some one else the day before Im booked in to attend.
How hard is it to swap some insulation ceramics, theres guides on other models, they arent that different and they must have forgotten that we have all been issued with brains!!!!!! Afterall, I havent had any training on all the old models they no longer service, but throw out to the likes of me to work on, no training required for that. The bit I really lost it with is the fact the other chap is SKILLED, which means the rest of us arent, supercilious ******s!!!!!!!! I have responeded with an appropriate email to be pushed up the management line. Joke is the customer is apologisiing to me for AGAs cock up.
sometimes I wonder why I bother to support any companies product, they always **** on you down the line!!
rant over
It would appear that Adam in the Call Centre as located an alternative Rayburn Guild Member to undertake this work, who is skilled and has undertaken this work before as there is no step by step guide to follow for this procedure
Got this fm AGA today!!
They previously asked me to do a ceramics change on a 600 rayburn, then decided its too hard and there arent any instructions to follow. so lets give the job to some one else the day before Im booked in to attend.
How hard is it to swap some insulation ceramics, theres guides on other models, they arent that different and they must have forgotten that we have all been issued with brains!!!!!! Afterall, I havent had any training on all the old models they no longer service, but throw out to the likes of me to work on, no training required for that. The bit I really lost it with is the fact the other chap is SKILLED, which means the rest of us arent, supercilious ******s!!!!!!!! I have responeded with an appropriate email to be pushed up the management line. Joke is the customer is apologisiing to me for AGAs cock up.
sometimes I wonder why I bother to support any companies product, they always **** on you down the line!!
rant over
