British Gas query

[Unregistered]

messy dont matter, its in a cupboard!


i would like to ask them if there 'looking after' the boiler, why they have not addressed the flue fire issue first!


i bet the pressure had gone on the boiler an the engineer decided to sell a powerflush for £700 rather than charge £40 to top boiler back up!!!!

Probable, I haven't been there yet to look at the work sheets. Are you referring to the build of materials around the flue? Ideally (assuming they're combustible) what distance should they really be from the flue?




Just to clarify nothing else is stored in that cupboard and the homeowner is 86 under BGHomecare, not sure what to advise my nephew.


Insist it's done by BG or refund for the work not carried out. If the MagnaClean were done I expect the £850 would be a bit easier to swallow, if they insist on a refund I expect they'll just deduct the cost of the MagnaClean. What do you think?




and get a refund for the work not carried out because I don't see

 

[antdad]

^^^Balls'd that up, that's me.

 

[KingDoey]

Sorry I am confused are BG charging £850 to fit a magnaclean?

 

[REDSAW]

that gap around the flue to ceiling void should be sealed, first thing any engineer would pick up for rectifying!!

powerflushing a boiler dosnt make it work again!

 

[antdad]

Thanks for everybody's interest but just to recap, BG have charged my elderly aunt for a powerflush and the fitting of a magnaclean (total = £850) the later hasn't been done because of the reason given (no room) from the notes left by the attending BG engineer. I have no idea what was wrong with the boiler initially to warrant a powerflush, could have been legit probably not given their history but I can't prove anything underhand and the system is now working. What she doesn't have is the magnaclean that has been paid for, do I recommend they chase BG to do the work or a partial refund?

 

[joni os]

Get a refund. Use a local plumber to fit one. Piece of mind is important to an elderly lady. Don't tell her she could have been power flushed for half the price, just keep eye on BG in future.

 

[ShaunCorbs]

yes chase and pester the living day lights out of them

 

[SimonG]

Thanks for everybody's interest but just to recap, BG have charged my elderly aunt for a powerflush and the fitting of a magnaclean (total = £850) the later hasn't been done because of the reason given (no room) from the notes left by the attending BG engineer. I have no idea what was wrong with the boiler initially to warrant a powerflush, could have been legit probably not given their history but I can't prove anything underhand and the system is now working. What she doesn't have is the magnaclean that has been paid for, do I recommend they chase BG to do the work or a partial refund?

Phone bg and ask for a price for fitting a magnaclean. Then write and say you want 850 minus price given as a refund.

 

[antdad]

Thanks guys, you've covered all the bases.

If it were my money I'd harass the XXXXXXXX til they were sick but it isn't and joni's view hit home as the most sympathetic and least stressful to my aunt even if that will also unfortunately apply to BG.

What I will do (if she wants) is post here looking for an engineer to do the work.

Fifty quid for two hours work right? ATB.

 

[gassafe]

Thanks guys, you've covered all the bases.

What I will do (if she wants) is post here looking for an engineer to do the work.

Fifty quid for two hours work right? ATB.

Yes if you want a cowboy

 

[tommy1712]

I used to do contract work for bg install boiler. The time allocated for a power flush was 2hr 40min. A complete boiler swap including power flush, minor building works, in under 11hrs.
So how clean will the system be ?

Seriously????? We spend most of not all day on site

 

[GasmanxxxR1]

Seriously????? We spend most of not all day on site

I can confirm that bg installation allow 2hr 40mins for a pf

 

[0304Driver]

I can confirm that bg installation allow 2hr 40mins for a pf

I can confirm that on the service side bg allow 8hrs, which is the case here.

 

[ShaunCorbs]

I can confirm that on the service side bg allow 8hrs, which is the case here.

8hrs for what ?

 

[newcastle phill]

I think time allowed for powerflish ???

 

[gassafe]

One confirms 2 hours 40 minutes & one confirms 8 hours lol... I'm guessing there both ex BG so what is it?

 

[ShaunCorbs]

I think time allowed for powerflish ???

as above think he means the total install lol

 

[GasmanxxxR1]

If you work for service you get 8hrs, if you work on installs they allow you 2hrs 40mins