british gas work good or bad

[Billy Bob Bob]

the big white thing with a door that washes closes in the kitchen is a total mystery to me,its a bosch and just like its wall hung version has lots of plastic bits and a blue light

 

[Doodlebug]

You were stupidly gullible on this occasion.

I wasn't gullible mate, it was obvious that I'd damaged it, either that or a coincidence and the customer can't lie as to how much the repair was, as British Gas will want a receipt for the part used and the work carried out. One thing I did learn from this experience, was that if a washing machine is in your way, move it and advise the customer that in order to work on the boiler in future, the washing machine will have to be moved for access or a unit built over it.

 

[Billy Bob Bob]

I wasn't gullible mate, it was obvious that I'd damaged it, either that or a coincidence and the customer can't lie as to how much the repair was, as British Gas will want a receipt for the part used and the work carried out. One thing I did learn from this experience, was that if a washing machine is in your way, move it and advise the customer that in order to work on the boiler in future, the washing machine will have to be moved for access or a unit built over it.

i bet it was knackered before you started stitched up springs to mind,you move it and it leaks thats also your fault i cant see how by standing on it you can make the pcb fail sorry but thats not washing with me i would have disputed that claim

 

[hammers4spanner]

I wasn't gullible mate, it was obvious that I'd damaged it, either that or a coincidence and the customer can't lie as to how much the repair was, as British Gas will want a receipt for the part used and the work carried out. One thing I did learn from this experience, was that if a washing machine is in your way, move it and advise the customer that in order to work on the boiler in future, the washing machine will have to be moved for access or a unit built over it.

move it and rip lino so stitched any hows

 

[dancinplumba]

i bet it was knackered before you started stitched up springs to mind,you move it and it leaks thats also your fault i cant see how by standing on it you can make the pcb fail sorry but thats not washing with me i would have disputed that claim

me neither

 

[Doodlebug]

i bet it was knackered before you started stitched up springs to mind,you move it and it leaks thats also your fault i cant see how by standing on it you can make the pcb fail sorry but thats not washing with me i would have disputed that claim

That's the difference between British Gas and you. We don't argue with the customer, if there is a doubt it was us at fault then we put it right. I know for a fact this customer wasn't taking the Mick, she was genuine, and as the pcb is situated right at the front of the washing machine where I put my foot, then how can I say it wasn't me?

 

[hammers4spanner]

Thats right bg have a 1.6 billion buffer zone to correct your ers

 

[tamz]

move it and rip lino so stitched any hows

Thats what fairy liquid is for :wink:

 

[Doodlebug]

Thats right bg have a 1.6 billion buffer zone to correct your ers

That's right and you don't, so just deny all.

 

[Doodlebug]

Thats what fairy liquid is for :wink:

Got special coasters for moving washing machines on Lino, haven't you got them?

 

[Doodlebug]

I love the way the people who are quick to have a go at British Gas are suddenly saying that if they were in the same situation as I was with the washing machine, would argue the toss with the customer saying "it's not my fault" lol

 

[tamz]

That's the difference between British Gas and you. We don't argue with the customer, if there is a doubt it was us at fault then we put it right. I know for a fact this customer wasn't taking the Mick, she was genuine, and as the pcb is situated right at the front of the washing machine where I put my foot, then how can I say it wasn't me?

As said you were gullible but then again the cost of the repair never came out of your pocket so no skin of your rse. The difference between your world and ours is your big buffer zone. (my buffer is called insurance but i still have to justify to them)

 

[Dannypipe]

me neither

Nor me!!

 

[hammers4spanner]

furniture polish does same same,
1.6 billion of wronged profit very noice

 

[tamz]

I love the way the people who are quick to have a go at British Gas are suddenly saying that if they were in the same situation as I was with the washing machine, would argue the toss with the customer saying "it's not my fault" lol

You don't need to argue anything as you work for a multi million £ corporation who will cover your rse!

 

[Doodlebug]

As said you were gullible but then again the cost of the repair never came out of your pocket so no skin of your rse. The difference between your world and ours is your big buffer zone. (my buffer is called insurance but i still have to justify to them)

Customers want peace of mind that if it does go **** up then it will be put right. Still waiting for a reply from the original poster of this topic. Hmmmmmmmm

 

[Doodlebug]

on the 11 of last month we had new boiler fitted by british gas all worked well for a month,the fitter put the condensation pipe into the wc waste pipe
and filled it with filler we didnot no this till we emptyed the bath one night and had water leaking down the wall from the joint call british gas back out to do repair it took them 7days to come out to do repair ,they put more filler on the joint and its still leaking,had a new fitter out and he has put a advice notice on the boiler saying the flue is not angled back correctly,but my pipe is still leaking ,any one no what i can do about this british gas dontwant to no,

I'm still here and waiting to help in any way I can, if you really have got a problem with your installation that's only 5 weeks old then please let me help you.

 

[hammers4spanner]

Er no its called customer care , take care and pride in your work then all good quite clearly you dont as you have an attitude of bg bail out

 

[Doodlebug]

Er no its called customer care , take care and pride in your work then all good quite clearly you dont as you have an attitude of bg bail out

You have totally lost me with that one, are you sober?

 

[tamz]

Customers want peace of mind that if it does go **** up then it will be put right. Still waiting for a reply from the original poster of this topic. Hmmmmmmmm

And big gas are the only company in the land that gives peace of mind?. Talk sense. Even your 1 man band will go the extra mile for customer satisfaction. (excluding the cowboys who are here today gone tomorrow)

 

[Orry Clayton]

Can this please stop sometime soon? I'm actually bored of hearing about it. Too many threads about this...They are all same, end up been nothing to do with original post.

 

[Doodlebug]

Can this please stop sometime soon? I'm actually bored of hearing about it. Too many threads about this...They are all same, end up been nothing to do with original post.

Couldn't agree more.

 

[Doodlebug]

As I said.......... Still waiting for a reply from the original poster of this topic. Hmmmmmmmm

 

[Mike Jackson]

And I doubt you'll get one after the way this thread has deviated.

 

[vauxhall04]

hi doodlebug if you can let me have a email address i will show you the pics of the poor work ,and yes he was in a bg van and uniform