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They will ask you why you haven't got a copy
you can say that again. They give yu this vague look and think you must be daft. ''You are the Engineer, isn't it? What did you think you were coming here to do without the MI?''
As far as they are concerned, it is your responsibility to have the manual for their appliance.
Sounds strange, but that's how they see it. And I can see their point of view. I have had situations where an old boiler manual could not be located. I had to order one from manufacturer and got it within four days. At least, when I went round to service the boiler, I was in my element