Please HELP with new combi boiler , possible nightmare on my hands

[mo7]

You should bear in mind though that you should mitigate your losses.

So if they bought a boiler and it can be re-used and you go and buy a brand new boiler the court may question why you did not re-use the original boiler (if it was still usebale). They may then decide to reduce any award by the difference.

I appreciate you probably don't trust using a boielr they have bodged - but you need to be able to argue it - and it depends on what the court thinks on the day.

I understand they bought the wrong boiler initally but you accepted the change.

I should add I am not a plumber but I do have experience of civil law/consumer rights legislation.

Also I don't actually know whether the original boiler was ruined of course.

 

[rpm]

You should bear in mind though that you should mitigate your losses.

So if they bought a boiler and it can be re-used and you go and buy a brand new boiler the court may question why you did not re-use the original boiler (if it was still usebale). They may then decide to reduce any award by the difference.

I appreciate you probably don't trust using a boielr they have bodged - but you need to be able to argue it - and it depends on what the court thinks on the day.

I understand they bought the wrong boiler initally but you accepted the change.

I should add I am not a plumber but I do have experience of civil law/consumer rights legislation.

Also I don't actually know whether the original boiler was ruined of course.

Ah great! The ruddy lawyers are getting involved already! :tounge_smile:

 

[newcastle phill]

Well im a barrista in my spare time...

Lets discuss this over a coffee

 

[Shaun_sdw]

You should bear in mind though that you should mitigate your losses.

So if they bought a boiler and it can be re-used and you go and buy a brand new boiler the court may question why you did not re-use the original boiler (if it was still usebale). They may then decide to reduce any award by the difference.

I appreciate you probably don't trust using a boielr they have bodged - but you need to be able to argue it - and it depends on what the court thinks on the day.

I understand they bought the wrong boiler initally but you accepted the change.

I should add I am not a plumber but I do have experience of civil law/consumer rights legislation.

Also I don't actually know whether the original boiler was ruined of course.

I have never actually accepted the boiler from them , the boiler I ordered was totally different with a different warranty , they tried to scare me into saying that the alpha was far superior, I agreed to consider it but insisted I would only accept if the could confirm in black and white that they would give me a 7 year manufactures warranty .
the boiler I have quotes for was never delivered .

to this day they have still not provided me with this and they can't either . They were offering a 7 year warranty through the company and not the manufacturer , I explained this was not acceptable as if the company goes bust in a year or two then their 7year warranty is usless .

i offered to purchase all parts from them origonal boiler and they walk away from any fitting work and they also refused this . They want and expect a full payment of just under £3000 for the work they done .

ive decided now that every penny of my hard earned cash will go to a local fitter ,a hardworking someone who appreciates values , honesty and who deserves it .

Sfs don't deserve a penny from the work they carried out , the dishonesty , lies , thievery, ineptness, shabby work ,awful customer services to name a few , not a penny will go to them and I will gladly go through court if I need to .

I have all info , quotes , documents , emails , phone logs , calls, voice recordings , photos , recordings of them admitting they are in the wrong . And I guess I will just have to ride this one out .

i have considered contacting watchdog or other program's but I thought they would have handled it better , I might still go down this route , it should make for good viewing .

 

[Gray0689]

If they take you to court just counter sue them for damages
You will win

 

[Shaun_sdw]

Woo hoo ,
I've got hot water
ive got heating .
Window lintels replaced
brickwork done
new boiler fitted neither alpha nor vokera
New pipework done neatly
everything removed from the origonal install .

Two great guys and their young apprentice local to me and both frequent the forum sorted it all out .
I will not name them but if they read this and want to post up then that's upto them .

The other company contacted to say they are free to collect their belongings from boiler down to the last screw when it's a convenient time for me and only once they sign a collection notice

As far as a completed job I am now a happy man and my wife will be even happier tonight now she can have a shower in her own house , the last one was over 1month ago .

i just now have to wait until they( other company ) decide would they still like to Persu me through court for payment .
and if so what happens with counter claims from my side

ive give them the option to walk away from this with nothing or go through court and I claim everything I can , I wont abuse it but I will claim , carpets , ceiling decoration ,money paid for replacing lintels, brickwork and removal of there system that I didn't order .
also loss of earnings for extra days I've had to take off etc..

i will keep you updated if things do develop but for now thanks again to everyone

happy Halloween

 

[kris]

That's great your up n running, heating n hot water is taken for granted until we don't have it, I'm sure you've had a terrible time as the nights get colder , happy heating

 

[Dotty]

That's brilliant Shaun, thanks for keeping us updated.

And I would love the UKPF Knight in shining armour to come forward and identify himself for the congratulations he richly deserves!

 

[tolly]

Glad to hear everything is up and running. What boiler have you now ended up with, hopefully not a ferroli lol

 

[SimonG]

Aye, will the lads step forwards for a well earned congratulations. Nice one

 

[Chalked]

http://m.youtube.com/watch?v=-8h_v_our_Q

 

[SimonG]

http://m.youtube.com/watch?v=-8h_v_our_Q

Very good

 

[Shaun_sdw]

Glad to hear everything is up and running. What boiler have you now ended up with, hopefully not a ferroli lol

FERROLI what the hell is wrong with FERROLI? That's what I've got .........omg what the hell

just kidding , I was offered a few but bare in mind I was trying to stick within a budget of getting a system fitted for a second time as well as paying for correctional work so I had to have a think .
it wasn't the cheapest nor the most expensive option but it was my choice

i didn't want something I hadn't heard of again as I would fall into the vokera / alpha scenario of people saying I wouldn't have either , they are both crap lalalalalala

i wanted someting with a good warranty and after looking through review sites and which website I was finding good and bad review of almost every boiler under the sun I went with a baxi duotech 28he mk1 with a digi wireless thermostat control.
I think they have been around a long time and parts I'm sure are fine to get hold of and the warranty is 7 years

if its **** just don't tell me I'm happy with it lol

 

[Shaun_sdw]

http://m.youtube.com/watch?v=-8h_v_our_Q

I love Spartacus, it made me laugh , the newer tv series was really good also

+ the boiler ad was a good touch lol

 

[Ollieg]

Good Boiler.

 

[kris]

Stand and be counted , whos spartacus

Hes spartacus and im ferroli lol

 

[newcastle phill]

So who was it then who did the work.
No need to keep it quiet.
Im sure theyll bathe in the free publicity for years to come.

And can we have images of the new install inside and out !

 

[Millsy 82]

FERROLI what the hell is wrong with FERROLI? That's what I've got .........omg what the hell

just kidding , I was offered a few but bare in mind I was trying to stick within a budget of getting a system fitted for a second time as well as paying for correctional work so I had to have a think .
it wasn't the cheapest nor the most expensive option but it was my choice

i didn't want something I hadn't heard of again as I would fall into the vokera / alpha scenario of people saying I wouldn't have either , they are both crap lalalalalala

i wanted someting with a good warranty and after looking through review sites and which website I was finding good and bad review of almost every boiler under the sun I went with a baxi duotech 28he mk1 with a digi wireless thermostat control.
I think they have been around a long time and parts I'm sure are fine to get hold of and the warranty is 7 years

if its **** just don't tell me I'm happy with it lol

I like the duotec good boilers.

 

[Shaun_sdw]

So who was it then who did the work.
No need to keep it quiet.
Im sure theyll bathe in the free publicity for years to come.

And can we have images of the new install inside and out !

I don't know legally where I stand with naming so maybe I shouldn't for the time being . I've sent a email off to watchdog though just Incase

All I could say is its SomeF--ingStupid homeassist company from the north east

but I did take some pictures once the boiler was removed and during the repair work

there was 5 screws holding the boiler to the wall
2 through the lintel either side and two just into the top of the wood windowsill behind . 1 screw into the wall on just the right hand side but right into the corner so it wasn't holding , I've got some good pics of the lintel damage and replacement so when I get time I'll list it and put it up , you guys should have it available to upload straight from a iPhone

 

[newcastle phill]

The NEW install lol


(Ive tracked down who did the bodge)

 

[Shaun_sdw]

The NEW install lol


(Ive tracked down who did the bodge)

lol I do have some dull moments
Sorry a local company called WAVES and believe it or not he ends up being only a few streets away from me John came with a friend of his another gsr fitter and a young apprentice came too they all done the work and repairs. Fast clean and a pleasure to talk too

like I say though if they want to have input on here that's upto them but anyone looking for work in the northeast I would recommend them for sure ( as well as any other local fitter on this superb forum ..)

 

[Gray0689]

You may not be able to name and shame
But I can lol

 

[village idiot]

So who was it then who did the work.
No need to keep it quiet.
Im sure theyll bathe in the free publicity for years to come.

And can we have images of the new install inside and out !

The individual in question wants to stay out of the lime light, we should respect their/his/her wishes. When they feel the need, they will raise their head out of the water and we will heap them with praise.

 

[townfanjon]

Can Shaun be a honorary member and now join us for a pint in the arms ???

 

[newcastle phill]

I see they are looking for a new engineer...

Any takers lol