Thames Water lead pipes - meter to stopcock liability?

[joekam]

Hi all. Thames Water lead pipes - meter to stopcock liability? I have had contradicting info. from TW & employees regarding the TW /consumer onus to repair or replace and various dates relating to policy changes. I was denied a free change or repair 5+ years ago. Also been told that near future TW policy will again provide free maintenance up to stopcock.

 

[joekam]

Be cautious about disturbing the 'plaster type' insulation in case it has asbestos in it.

Thank You. It was crumbly, not powdery.